Policies

Professional care · dedicated time · appointment only.

The cards she prints for the studio, in full. Your appointment time is reserved exclusively for you — these are the few things that keep that true for everyone.

No-show & last-minute cancellation policy

Your appointment time is reserved exclusively for you. Please cancel or reschedule at least 24 hours in advance (12 hours for Otani Elite Members) to avoid fees.

Appointments under $100: $40 no-show fee
Appointments over $100: 50% of the scheduled service cost

Payment requirement. The no-show fee is due the same day as the missed appointment. Future appointments cannot be scheduled until the fee has been paid.

Repeat no-shows. Clients with 3 no-shows or last-minute cancellations within a 12-month period will be placed on prepay status, or pay the full cost of previously missed services to return to good standing.

Your appointment time is reserved exclusively for you. Last-minute cancellations and no-shows prevent other clients from booking available appointments and impact a small business’s schedule.

We get it that sometimes things come up and you may need to cancel. Otani Nails & Handmade Jewelry has a 50% cancellation fee. If you are unable to make the appointment, please kindly notify Otani Nails & Handmade Jewelry at (803) 608-5136 or ineedanailappointment@gmail.com as soon as possible to reschedule.

Nail warranty

I offer a 30-day warranty on all nail services.
If you experience any issues, please return within 30 days for a complimentary repair.
After 30 days, a repair fee of $5 or more (depending on nail length) will apply.

Arriving late?

To ensure a smooth appointment, please arrive on time.

· If you’re running late, please contact me as soon as possible.
· If I do not hear from you within 15 minutes of your scheduled appointment time, your appointment will be cancelled and considered a no-show.

If you arrive late and I am able to accommodate you

✓ Full service price still applies.
✓ The service may need to be shortened to fit the remaining appointment time.
✓ I will never compromise on quality, but the original service booked may no longer be possible.

Drop-off & pick-up policy

Please ensure transportation is arranged before your appointment ends. If you are being picked up by a friend, family member, caregiver, or transportation service, please have your ride arrive by the completion of your service.

To ensure a smooth experience for everyone, clients should not be left waiting at the salon after their appointment has ended.

Ensure clients are safely picked up
Allow service providers to maintain their schedules
Prevent additional responsibilities being placed on other professionals
Allow the salon to close on time at the end of the day

Please make arrangements for your ride to arrive before your appointment is complete. This policy applies to clients of all ages.

Design package updates

· The number of designs included in your selected package represents the maximum number of fingers I will design within that package.
· If you would like additional nails designed, you’ll need to select a package that includes more artwork or upgrade your design package accordingly.
· This policy allows adequate time for each appointment, ensures fair pricing, and helps maintain scheduling for all clients.

Nail lengths

You’ll be charged based on your ACTUAL nail length. Longer than the booked service: price/service will be adjusted to protect time. Shorter than booked service: price will be adjusted down. Booking outside your length impacts timeframes.

New client orientation Questions? Contact Otani